We at Oilstures accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
We hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.
- Products can be returned or exchanged within 18 days of the shipment date. Returned or exchanged items must be dropped off at the designated shipping facility within the 18-Day Return Period.
- We will not accept returns for items that have been worn, damaged, stained or scented. Items must have tags and labels still intact to be accepted for returns or exchanges. Oilstures reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Oilstures might charge a cleaning/restocking fee.
- Exchanges are free. Simply indicate the sizes you wish to exchange on the note, and we will ship out the exchanged products as soon as we receive the returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.